What Clients Struggle With Before They Call Us
1. No Clear IT Strategy
Running IT "when it breaks" costs more than having a long-term plan.
2. Poor Support
You open a ticket. It goes nowhere. You follow up. Still nothing. We don't operate that way.
3. Cybersecurity Gaps
Companies delay the upgrade until disaster hits. Our goal is to avoid "I told you so."
4. Employee Inefficiency
Waiting 5 minutes per hour for a slow computer adds up. That's around $2,500/year per employee in lost time.
5. Confusion Over ROI
We don't just fix computers—we show you how IT can save money, improve operations, and reduce frustration across the board.
Why Choose The Nerd Stuff?
75+ Years of Experience. Zero Tier 1s.
Our team isn't bloated with entry-level techs reading from scripts. Every person on our support staff is a Tier 3 engineer—meaning when you call, you get someone who can actually solve the issue right then and there.
Our Happiness Clause
We don't believe in locking clients into five-year contracts. If you're not happy, you should be free to leave. Our 97% client retention rate says most never do.
Built on Trust and ROI
We don't recommend what's best for us—we recommend what's best for you. Even if it costs us money. Long-term relationships beat short-term margins every time.
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Our IT Services
At The Nerd Stuff, we deliver expert IT solutions tailored to your business needs. Our key services include:
VoIP Phone Services
Streamline communication with flexible, cost-effective VoIP solutions. Features include voicemail-to-email, call forwarding, and mobile integration to keep your team connected anywhere.
Compliance Services
Ensure your IT systems meet industry regulations like HIPAA and PCI-DSS. We provide audits, monitoring, and security enhancements to keep your business compliant and protected.
Cybersecurity Services
Protect your business from cyber threats with firewalls, encryption, secure backups, and regular vulnerability assessments. Stay secure against malware, ransomware, and data breaches.
HIPAA Compliance IT
Services For healthcare providers, we deliver IT solutions that meet strict HIPAA privacy and security standards, including data encryption, secure storage, and regular compliance audits.
Office 365 Management
At The Nerd Stuff, we handle every aspect of your Office 365 environment, from setup and migration to user management and security. We ensure your systems are optimized for productivity and protected with secure backups, so your business runs smoothly without interruptions.
Remote Support
Our remote support services provide fast, secure solutions for IT issues without the need for on-site visits. Whether it's software troubleshooting, network fixes, or system optimization, we resolve problems quickly to keep your operations on track.
Staying Current: How We Keep Your Business Optimized
A clean onboarding process is only the first step of the equation, though. We don’t just “maintain”—we improve. Here’s how:
Technology Business Reviews (TBRs) once or twice per year, depending on your needs.
Onsite check-ins during or after large projects to ensure alignment.
Quarterly cybersecurity updates and education including presentations we've given at multiple universities that are updated each quarter in response to changes in the industry and any new threats that have come up.
Ongoing recommendations for hardware refreshes, staff training so your employees are vigilant about cybersecurity risks, and productivity improvements based on your goals.
Real Client Story: From Shutdown Risk to Long-Term Stability
A client came to us two days away from total operational shutdown. Their server storage was 99% full—39.6TB used out of 40TB. Their former IT provider did nothing.
We stabilized their systems during the onboarding month. Where they previously experienced two to three outages per month, they've now had only one emergency in three years.
That's not just service; that's transformation that gives businesses a new lease on life.
Here's What Our Clients Are Saying About Our Services:
★★★★★
"The Happiness Clause- No Risk Try"
"The Nerd Stuff is friendly, personable, and knowledgeable. It has been very beneficial to have direct access to ownership.
We hugely appreciated their assistance with a very sticky transition from our prior servicer. The Nerd Stuff has excellent communication and real-time support. They even have a happiness clause which makes it almost a no-risk try."
-- Eleanor Tami, Gordon, Aylworth & Tami, P.C.
"Easier, Better, Faster, Cheaper. Nicer, too!"
"The Nerd Stuff gives me peace of mind. They don't add fees when I call for help. I recently completed a software transition and The Nerd Stuff stood by me through all the ups and downs and did not charge for the extra time. If I have an issue, someone will pick up the phone or answer an email, unlike my prior contractor. Hire the Nerds! Easier, better, faster, cheaper. Nicer, too!
-- Brian Thompson, The Law Office of Brian M. Thompson
"They Never Rush You Off the Phone"
"Some of the biggest benefits since we started working with The Nerd Stuff is we get same day solutions to our issues and their response time is great. Our annual IT cost have decreased significantly. Why should you use The Nerd Stuff as your IT company? They are friendly and personable. They never rush you off the phone when you call in for service."
-- Jessilyn Whiteman
Frequently Asked Questions (FAQs)
Do you provide 24/7 support?
Yes. Emergencies don't keep business hours—and neither do we. Depending on your plan, you might have some hours of 24/7 support already available to you. If not, we still offer on-demand after-hours support if any issues were to arise.
What makes you different?
Tier 3-only engineers, no lock-in contracts, real TBRs, and a people-first approach. If it doesn't work for you, it doesn't work for us.
How are you responding to the changing MSP landscape?
As more companies offer flat-rate, race-to-the-bottom pricing, we're focusing on giving you a good price and giving you exceptional service. This service teaches clients what IT can do, builds trust, and simplifies difficult to understand concepts. Our mission is, and will always be, clarity, consistency, and relationships that last.
What should I be asking?
Ask about ROI. Ask how IT can save you money. Ask how it reduces stress for your staff. Ask how many emergencies we've prevented this year. Those are the questions that matter and the questions that The Nerd Stuff can actually answer with no vague promises that fizzle out.