July 07, 2025
You've heard the phrase: You get what you pay for. This couldn't be truer in the world of IT.
At first glance, a low-cost managed IT service plan might look appealing—offering reduced monthly fees, basic support, and maybe some cybersecurity features. But beneath the surface, these bargains often hide unexpected expenses, limited coverage, and gaps that can cost your business dearly over time.
After years of analyzing IT contracts for small businesses, we've identified recurring pitfalls. Here are five common ways budget MSPs compromise quality—and how these shortcuts can lead to expensive problems for your company.
1. Insufficient (or Missing) Cybersecurity Measures
Basic antivirus software is not enough to protect your business.
Yet many low-budget IT providers install only basic antivirus and call it complete. They neglect essential protections like two-factor authentication, advanced endpoint detection, employee cybersecurity training, and backup defenses for breaches.
Why is this critical? Cyber insurance companies now mandate advanced cybersecurity protocols before issuing policies. Without these safeguards, your insurance claim may be denied after an incident.
We've witnessed businesses lose tens of thousands because their MSP failed to implement the necessary protections required by their insurance. This isn't support—it's negligence.
2. Incomplete Backups That Risk Your Data
Many business owners mistakenly believe platforms like Microsoft 365 or Google Workspace handle full data backups.
In reality, these services provide only basic backup capabilities and are not designed for comprehensive disaster recovery or long-term data preservation.
Budget or inexperienced IT providers often omit backups for cloud applications, CRMs, and third-party platforms, leaving vital data exposed. Even worse, many lack immutable backups, now a requirement for many cyber insurance policies.
Think your backups are secure? Ask your current provider exactly what data they protect—and what they don't.
3. Unexpected Charges for On-Site and After-Hours Support
A frequent tactic: advertise a low monthly fee, then add extra charges for support outside regular hours or for on-site visits.
We advocate for transparent, flat-rate pricing. However, many providers exclude on-site service, after-hours assistance, and emergencies so they can bill you additional fees later.
The consequence? You hesitate to call for help, and your team delays reporting issues—resulting in costly downtime.
4. No Support for Vendors or Third-Party Devices
Problems with phones, internet, or security cameras? Some IT firms will simply say, "That's not our responsibility."
They might even charge hourly rates just to coordinate with your other vendors. If your printer or other hardware isn't on their approved list, they may refuse assistance altogether.
We provide comprehensive vendor coordination and network support for all technology connected to your business, recognizing that issues often originate from multiple sources.
5. Unskilled Technicians and No Account Management
A major warning sign is a "one-person operation" or a company relying on entry-level contractors without a clear support strategy.
With budget MSPs, you might receive basic assistance, but not strategic guidance.
What you deserve is:
● A dedicated account manager to develop your technology roadmap
● Regular, proactive assessments of your cybersecurity, compliance, and backup status
● Budget planning and upgrade strategy
● A trusted advisor—not just a help desk ticket processor
In Conclusion: If It Seems Too Good to Be True, It Probably Is.
Most small businesses don't realize their IT protection is insufficient until disaster strikes—whether a ransomware attack, server failure, or hefty compliance penalty.
By then, it's often too late.
If you want IT services that truly safeguard your business, look beyond the price. Ask tough questions, demand clear answers, and avoid contracts that leave you vulnerable.
Curious about what your current IT contract might be missing? Let us evaluate your network. We'll review your existing IT solutions at no cost, highlight any gaps, and provide straightforward, jargon-free advice on how to strengthen your defenses.
Click here or call us at (541) 726-7775 to schedule your FREE 15-Minute Discovery Call.
