November 24, 2025
Holidays can be hectic enough without technology causing unexpected headaches. Customers are rushing to complete last-minute tasks, employees are balancing family commitments, and stress levels are sky-high. The last thing you want is to alienate anyone because of preventable tech mishaps.
Consider this your essential Holiday Tech Etiquette Guide—because no business wants to be remembered as the one that ruined someone's day.
1. Update Your Business Hours Online Before Confusing Your Customers
Imagine a customer racing across town during their lunch break because your website says you're open, only to find everything dark and the doors locked. That's how you become the unwelcome antagonist of their story.
Make sure to update:
- Your Google Business Profile—this is crucial!
- Social platforms like Facebook, Instagram, and Yelp where your customers look you up
- Your website's holiday hours banner with clear, warm messaging
- Apple Maps—it's more popular than you might think
Try this friendly notice: "Happy Holidays! We'll be closed from Thursday, Nov. 28 to Sunday, Dec. 1 to enjoy time with family. We'll be back Monday morning, likely with some holiday cheer and ready to assist you!"
2. Craft Warm, Humanized Out-Of-Office Replies
If you're stepping away, don't leave customers hanging in auto-reply limbo. Your message should greet them like a courteous host—professional, yet personal.
Example auto-reply: "Thanks for reaching out! Our office is closed for Thanksgiving from Nov. 28 to Dec. 1. We'll get back to you as soon as we're caffeinated and back at work. For urgent needs, please call our support line at (XXX) XXX-XXXX. Warm holiday wishes to you and yours!"
3. Keep Your Out-Of-Office Messages Simple and Secure
There's no need to share your full holiday itinerary. Your customers don't need to know about Aunt Carol's Denver visit, your manager's Cancún trip, or Bob's potluck plans.
Besides oversharing, excessive details can create security risks. Focus on your closure dates, when you'll respond, and alternate contacts. Save the travel tales for your social channels.
4. Double-Check Your Phone Systems to Avoid Frustrated Callers
People calling during the holidays are often hurried and tense. Ensure your voicemail matches your actual hours and provides clear instructions—no sending callers on a wild goose chase.
Pro tip: Call your own business number and listen to what callers hear. You might be surprised how many outdated recordings linger from years past.
Sample voicemail: "Hello, you've reached [Business Name]. We are currently closed for the holiday weekend. Please leave a message, and we'll return your call Monday morning. For urgent matters, press 1 to reach our on-call support. Happy Holidays and thank you for your patience!"
5. Clearly Communicate Shipping Deadlines to Prevent Last-Minute Panic
If your services include shipping, ensure your order deadlines are crystal clear early on. Display "order by" dates prominently online, and send friendly reminder emails to keep customers informed.
Late packages create frustration; delayed expectations can damage trust. Avoid unhappy surprises—no one wants to explain why a special gift arrives after the big day.
The Takeaway: Polite Tech Practices = Delighted Customers = Thriving Business
Mastering holiday tech etiquette isn't complicated. It comes down to clear communication, genuine human connection, and respecting your customers' valuable time. A few thoughtful updates can save stress and keep your reputation sparkling all season long.
Remember: The goal isn't just to avoid mishaps—it's to make your customers feel valued even when you're offline.
Need expert help to keep your systems and customer experience seamless this holiday season? Call us at (541) 726-7775 or click here to book your free 15-Minute Discovery Call. Let's explore easy ways to ensure smooth operations while you take a well-earned break.
